HBO Field Service Specialist

SUMMARY:

Under general supervision and acting independently, performs a wide variety of activities ociated with installing, maintaining and servicing Sechrist Industries’ hyperbaric products at customer sites throughout the United States, Will also provide technical/clinical support /training to customer in solving technical problems incurred in the operation of company products. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Independently provide efficient and effective field services to all Sechrist Industries hyperbaric customers in a timely manner, including, but not limited to installations, training, in-servicing, repair, preventative maintenance, and sales support. Some weekend work and international travel may be required.


• Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for inventory controls.


• Provide accurate and timely documentation that details field activity (Installation, Service and Repair reports), expenses, time distribution and other information as required.


• Continue training and self-development to learn the products and applications of the Company. Will also attend management approved seminars and training sessions as required.


• Maintain company ets (tools and inventories) securely and in working order.


• Provides technical and field support for all issues regarding hyperbaric equipment.


• Travel daily via car or airline required.


• Make all arrangements, airline tickets, rental car, and hotel reservations for business trips.


• Perform all other job-related duties as igned, including projects and team participation.

REQUIRED QUALIFICATIONS: The requirements listed below represent the knowledge/education and skill/experience required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelors or Associates’ degree in a related field or training equivalent to 2 years technical trade school or military technical school desired but not mandatory or


• Experience working in a Hyperbaric Center as a CHT, Safety Director, Program Director or Clinician desired,


• 3-5 years’ experience in a technical environment, supporting medical devices preferred. or


• Previous Sechrist experience and tenure may also attribute to meeting requirements for this position Approved, equivalent combination of education and experience.


• Proficient in computer application skills, e.g., Microsoft Office, Word, Excel, Access, Outlook


• Working knowledge of Corporate and Service Department procedures and policies, including customer complaint handling and Medical Device Reporting.


• Ability to frequently lift and/or move up to 50 pounds or more.


• Willing and able to travel and/or drive by car and/or airplane, independently, including overnight stays.


• Must possess and maintain a clean driving record.


• Must be self motivated and organized.


• Excellent interpersonal and customer service skills.